Help Desk Technician in Scottsdale, AZ

As a dynamic and fast-growing company, Medix has consistently been one of the companies to watch in the staffing industry. Our growth stems from not only our loyal clients and talent, but the dedication of our internal employees. We take great pride in our teammates and the culture we have built together as an organization.

We promote an environment that rewards the hard work and perseverance necessary to solve the unique needs of our clients, talent and internal staff. The Medix family might span across the country, but our team is tightly united around our core purpose, core values and our mission to provide superior service to our customers.

We know that in order to fulfill this purpose, we need to add a Help Desk Technician to our corporate team. The ideal candidate for this position will provide unparalleled support to our field offices across the country and be an essential member of our team as we continue to grow.

This exciting opportunity will allow you to bring your skills and experience to our dynamic team. As a Help Desk Technician at Medix, you will be responsible for the following:

Job Specifics:

Respond to requests for technical assistance in person, by phone, and electronically.
Diagnose and resolve technical hardware and software issues.
Research questions using available resources following standard help desk procedures.
Diagnose and resolve end-user network, e-mail, and web access problems
Responsible for laptop and desktop builds and setups.
Install, configure, and make operational computers and other equipment.
Utilize a ticket system to ensure proper documentation and follow through on issues

Requirements and Additional Technical Skills:

Bachelor Degree in Information Systems or related field.
2 years Help Desk experience preferred.
Good technical problem solving skills with the ability to diagnose problems through telephone contact.
Knowledge of Google Workplace (GSuite) and Chromebooks
Knowledge of Microsoft Office Suite and Windows 10.
Strong interpersonal, written and verbal communications skills.
Experience training others with the ability to exhibit a high degree of patience and respect for inexperienced users.
The ability to work independently and effectively.
Highly analytical with the ability to evaluate situations and provide sound solutions.
A basic understanding of network administration concepts and strong problem solving and analytical skills.
Basic knowledge of Active Directory, VOIP telephone systems, technical terms and concepts.
Experience working with iPhones/Androids/iPads, and workstations are needed as well
Must sit in our Scottsdale/Phoenix location

WHAT’S IN IT FOR YOU?

Great company culture
Competitive salary with uncapped commission
Weekly pay ($USD)
401(k)
Gym membership reimbursement
Student loan repayment
Comprehensive training program
Paid time off / Paid holidays
Comprehensive medical insurance
Dental/Vision insurance
Employer financed life, long term and short term disability insurance
Promotion opportunities within Corporate team functions
Opportunity to participate in community and philanthropic events

For more information on our company and team please check out www.medixteam.com.

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